Life can be hard, but finding assistance shouldn’t be.
Summer Bill Assistance Webinars
Join our Consumer Advocates for our free webinar which provides an overview of our energy-savings programs, bill management solutions and financial assistance options including the Energy Affordability Program.
| Date | Time | Language | |
|---|---|---|---|
| Tuesday, August 5, 2025 | 11:00am – 12:00pm | English | Register here |
| Friday, August 8, 2025 | 11:00am – 12:00pm | Spanish | Register here |
Customer Assistance Events - National Grid is here to help with a series of Customer Assistance Events to provide customers with options to manage their energy bills and ways to save money. Meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
Our advocates will be on-site to help you explore options and determine your eligibility for assistance including the following:
- Energy Affordability Program (EAP)
- Payment Plans
- Budget Plan
- Special Protections
If you receive HEAP, Lifeline Telephone Service Program, SNAP, Medicaid, Veterans Disability or Survivors Pension, Supplemental Security Income (SSI), Federal Public Housing Assistance, Child Health Plus, Utility Guarantee/Direct Vendor Programs, Temporary Assistance for Needy Families (TANF), Safety Net Assistance, or for those living on Tribal Lands – Bureau of Indian Affairs General Assistance, Head Start, Tribal TANF, Food Distribution Program on Indian Reservations please make sure to bring a current year/season’s award letter to enroll in our bill discount for your gas and electric accounts (if you aren’t already enrolled).
Recurring Events
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 1st Week of the Month |
National Grid Walk-In Office Hours: 9:00 am-1:00 pm |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm
|
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 2nd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 3rd Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
| 4th Week of the Month |
N/A |
PEACE Eastside Family Resource Center Hours: 10:00 am-2:00 pm
Catholic Charities of Onondaga County Food Pantry Hours: 9:30 am-12:00 pm |
Samaritan Center Hours: 1:00 pm-2:30 pm
St. Lucy’s Food Pantry Hours: 11:00 am-1:00 pm |
Wyandanch Community Resource Center Hours: 10:00 am-2:00 pm |
N/A |
Upcoming Events:
- Tuesday, August 12 - 10:30 am - 12:30 pm, Albany Public Library - Arbor Hill Branch, 148 Henry Johnson Blvd., Albany, NY 12110
- Friday, August 15 - 10:00 am - 2:00 pm, National Grid Customer Office, 345 Jay St., Brooklyn, NY 11201
- Friday, August 15 - 10:00 am - 2:00 pm, National Grid Customer Office, 2031 Forest Ave., Staten Island, NY 10303
- Tuesday, August 19 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Wednesday, August 20 - 1:00 pm - 7:00 pm, Connected Community Schools, 207 North James St., Rome, NY 13440
- Friday, August 22 - 10:00 am - 2:00 pm, National Grid Customer Office, 89-67 162nd St., Jamaica, NY 11432
- Friday, August 22 - 10:00 am - 2:00 pm, National Grid Customer Office, 1535 Pitkin Ave., Brooklyn, NY 11212
- Wednesday, August 27 - 10:00 am - 12:00 pm, Cohoes Housing Authority, 100 Manor Ave., Cohoes, NY 12047
- Tuesday, September 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Wednesday, September 24 - 10:00 am - 2:00 pm, Forestport Town Hall, 10275 State Route 28, Forestport, NY 13338
- Tuesday, October 21 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, November 18 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316
- Tuesday, December 16 - 10:30 am - 3:30 pm, Camden Life Center, 20 Main St, Camden, NY 13316